Last modified: February 26, 2025
Updating your account information
Overview
To update your account information, go to the Account Info or Account Settings page. Here, you can view and edit your professional certifications, shipping addresses, payment methods, and more.
Your Emerson Ecologics account is getting an update!
You’ll soon notice a new look and feel when you log in to your account. But don’t worry — you’ll have all the same functionality you’re familiar with! As you navigate this help center, select the option that matches your current experience to view information relevant to you.
An example of an account with the classic experience.
An example of an account with the upgraded experience.
Accessing your account information
To access your account information in a classic account:
- Click the My Account ( ) button at the top of your account homepage.
- Click Account Info.
- From the Account Info page, you can select the different parts of your account information you’d like to manage from the Actions menu.
To access your account settings in upgraded accounts:
- Click your avatar or initials in the upper right corner of the page.
- Click Account settings in the dropdown menu.
- Use the menu on the left to access and manage different parts of your account information.
Manageable information and settings
From the menu on the Account Info page in classic accounts, you can access and update all aspects of your account information and settings.
- Click Change Primary Account Info to make changes to your primary email address, professional address, or password.
- Click Manage Certifications or Manage to view and manage your professional certifications.
Note:
Manage Rx Credentials is no longer used for certification management.
- Click Manage Credit Cards to view, add, or remove methods of payment from your account.
- Click Manage Shipping Addresses to view, add, or remove shipping addresses.
- Click View Brand Agreements to review and sign reseller agreements from our brand partners.
- Click Change Email Preferences to view and update the communications you’d like to receive from us.
From the menu on the Account settings page in upgraded accounts, you can access and update all aspects of your account information and settings.
Basic info
The Basic Info tab is where you can perform the following actions:
- Add or update a new avatar image for your account, by clicking the Upload new avatar button.
- View and update your General Info, like your title, your first and last name, and your suffix (if applicable).
- View and update your Professional Info like your public-facing business name, your office phone number, and your business address.
The basic info page of your account settings.
Security
One the security page, you can:
- Update your login email.
- Update your password.
- Set up multi-factor authentication.
The Security page of account settings.
Credentials
Go to the Credentials tab to manage your professional credentials. You can provide new credentials, or view any pending or approved documents.
The Credentials tab.
Brand agreements & MAPs
On the Brand Agreements & MAP Policies page, you can view and sign off on brand reseller agreements to gain access to purchase products from those brands.
The Brand Agreements & MAP Policies page.
Shipping addresses
You can view and manage shipping addresses for your wholesale orders on the Shipping addresses page.
The Shipping addresses page.
Patient addresses
In a similar way to the Shipping addresses page, you can view Patient addresses that you’ve saved for dropship orders on this page.
Preferences
You can view and update the email address where you’d like to receive any communications from Emerson.
Tax exemption certification
You can view and upload your tax exemption documents on this page.
The Tax Exemption Certification page.