Missing or damaged products & shipments

Last modified: November 20, 2024

OrdersReturns & Replacements

Damage requiring a replacement or refund refers to broken bottles, product tampering, and other inconveniences that occur during transit and prevent c...

Tracking your orders

Last modified: November 27, 2024

OrdersShipping & Delivery

Overview As your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notification...

Out of stock products & vendor back orders

Last modified: November 27, 2024

OrdersPlacing Orders

Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...

International orders

Last modified: November 20, 2024

OrdersShipping & Delivery

International shipping limitations As of February 1st, 2024, we no longer support international shipping and can only ship to addresses in the US and ...

California’s proposition 65

Last modified: November 20, 2024

GeneralTerms & Policies

Overview: California’s proposition 65 Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chem...

Return policy

Last modified: December 20, 2024

OrdersReturns & Replacements

We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.

Classic and upgraded accounts

Last modified: December 4, 2024

AccountsGetting Started

A new wholesale experience In the Help Center, you’ll find sections with content tailored to different experiences. We’re providing inform...

Adverse Reactions & Consumer Complaints

Last modified: November 21, 2024

OrdersReturns & Replacements

If you or a patient experience an adverse reaction or notice a product quality issue (e.g., unusual smell or texture, broken tablets, expired products...