Managing Shipping Addresses

Overview: Address Management

When placing patient or wholesale orders, addresses can be added or selected in checkout. For general upkeep of your address book, we recommend visiting the Manage Shipping Addresses page in Account Info. This is also where you can manage your default shipping address that is populated every time you proceed to check out. 

Warning! We're unable to make changes to a shipping address once an order is placed. Please take a moment to fully review the entered address for any errors before submitting an order.

Default Shipping Address

For quicker checkout, the default shipping address is used for all express checkout transactions. It overrides any other shipping addresses that may be saved under Manage shipping addresses. This can be changed at any time by clicking Set as default under a saved address prior to placing an express order.

Be aware that navigating away from the checkout page will cause your shipping address to revert to the default address on your account. If any changes are made during the checkout process, be sure to review the shipping address before placing the order.

Setting a new default shipping address.

Note: We're unable to make changes or cancel orders once they're placed. Be sure to thoroughly review the shipping address before placing your order.

Adding New Addresses

A new shipping address can be added during checkout or from your account info.

To add a new shipping address while placing an order:

1. Click the Cart (  ) icon.
2. Click Check Out.
3. Under SHIP TO, click ADD NEW ADDRESS.
4. In the Type of Address menu, select the address category: Business or Patient.
   

   Tip! Select 'Business' as the address type for all addresses tied to the account owner. This includes office and home addresses. 'Patient' should be reserved for orders shipping directly to patients only.

5. Enter the shipping address.
6. Click SAVE NEW ADDRESS.
   
   

Alternatively, you can add a new address from your Account Info page:

1. On the Account Info page, go to Manage Shipping Addresses.
2. Select + ADD NEW ADDRESS.
3. Input the new shipping address information and click SAVE ADDRESS.
   

Note: Set the new shipping address as the default shipping address by checking Set this Address as Default.

Adding a New Patient Address (Drop Ship)

To add a new patient address to drop ship an order:

1. On the Account Info page, go to Manage Shipping Addresses.
2. Select Drop Ship Addresses.
3. Click + ADD NEW ADDRESS.
4. Enter the new shipping address information and click SAVE ADDRESS.
   

Removing Addresses

To remove a shipping address from your account:

1. On the Account Info page, go to Manage Shipping Addresses.
2. From the list of shipping addresses, find the one you want to remove.
3. Click the Trash (  ) icon.
   
   
   
4. Click DELETE to confirm.