Tracking Your Order & Delivery Estimates
To track a shipment:
- In your account, go to My Orders.
- Find your recent order and select Track Order.
- Next to any shipped shipment, click the tracking number to view tracking history on the courier's website including the delivery date estimate (if available), shipment status, and current location.
Note: UPS, FedEx, and USPS are our courier partners. Some shipments are handled solely by UPS or FedEx, and others may be handed off to USPS for final delivery (e.g., SurePost).
Tracking History Without Movement
It can take up to 24 hours from the time your order ships for the courier to display tracking information including delivery estimate dates, current location, and shipment status.
Orders are expected to ship same day if placed before the order processing cutoff time in your time zone but may be delayed due to increased order volume at the warehouse or items being out of stock at the time your order is placed.
Orders With Multiple Shipments
We may need to ship your order in multiple shipments if it can't be fulfilled entirely by a single warehouse, if the order is too large for a single package, or if items are out of stock when your order is placed. When this happens, visit your Order History page to find tracking information for all packages that have shipped successfully.
Shipping Notification Emails
Shipping notifications are delivered to your inbox whenever a shipment leaves one of our warehouses.
Tip! Consolidate your shipping notifications into a single email to avoid cluttering your inbox. To do so, go to the Change Email Preferences page and enable the Order Summary setting in the Notifications column.
Damages, Missing Items/Shipments, and Other Delivery Errors
If you noticed your shipment is lost, stalled, or damaged before we do, please see Missing and damaged products for helpful tips or contact our support team to request a replacement or refund.