Submitting your professional credentials

Overview

To set up an account and order from Emerson Ecologics, you must provide a copy of your professional healthcare credentials for review. A healthcare credential, such as a license, degree, or certificate, is required to confirm you’re a qualified healthcare professional and grant access to professional-only brands and products available in our catalog.

All new accounts have seven days from their registration date to place one order through their account without a credential on file. After the seventh day, a credential must be uploaded and approved for orders to be placed.

 Your Emerson Ecologics account is getting an update!

You’ll soon notice a new look and feel when you log in to your account. But don’t worry — you’ll have all the same functionality you’re familiar with! As you navigate this help center, select the option that matches your current experience to view information relevant to you.

• Classic accounts
• Upgraded accounts

An example of an account with the classic experience.

An example of an account with the upgraded experience.

Uploading your credentials

• Classic accounts
• Upgraded accounts

To prevent delays in getting credentials reviewed, we recommend uploading them directly to your account.

To upload new credentials in classic accounts:

1. From the Manage Certifications page, click +Add Credential.
2. Select a Professional Designation.
3. Attach a file from your device’s file manager.
4. Click Save Credential to submit for review.

You should upload credentials when any of the following scenarios apply:

• You completed additional courses or programs and are requesting access to currently restricted brands.
• Previously uploaded credentials have expired.
• Your professional designation has changed.

Uploading a credential.

Once the credential is submitted and received, your account will be in pending status until we have reviewed your credentials.

Once we’ve reviewed your document, we’ll reach out to let you know if it’s been approved, rejected, or if we need any additional information.

To prevent delays in getting credentials reviewed, we recommend uploading them directly to your account.

To upload new credentials in upgraded accounts:

1. In the upper right hand corner, select your initials to open the practitioner menu.

2. Select Account settings.
3. On the left-hand side, select Credentials.
4. Click + Add to add a new credential.

You should upload credentials when any of the following scenarios apply:

• You completed additional courses or programs and are requesting access to currently restricted brands.
• Previously uploaded credentials have expired.
• Your professional designation has changed.

Once we’ve reviewed your document, we’ll reach out to let you know if it’s been approved, rejected, or if we need any additional information.

Accepted credentials

Submitted credentials must meet the following criteria:

• The name and expiry date must be visible.
• The document must be up-to-date (i.e. not expired).
• The name on the credential must match the account holder’s name.
• Students must provide formal documentation from their school — student ID, transcript, or a letter from the school administration with the student’s name, program, and, ideally, the enrolment date and likely completion date.

Accepted modalities

We accept many different practitioner types. Practitioners eligible to use Emerson include, but aren’t limited to:

• Chiropractor
• Dentist
• Doctor of Veterinary Medicine
• Licensed Acupuncturist
• Licensed Counselor (Clinical Social Worker, Psychologist, Marriage and Family Therapist)
• Licensed Massage Therapist
• Licensed Nutritionist
  • Certified Nutritionists and nutrition counselors may also eligible
• Licensed Physical Therapist
• Licensed Practitioner of Eastern Medicine
  • Unlicensed Eastern Medicine practitioners may also be eligible
• Medical Doctor
• Licensed Naturopathic Doctor
  • Unlicensed Naturopaths may also be eligible
• Nurse Practitioner
• Optometrist
• Osteopathic Physician
• Other Licensed Healthcare Provider (Occupational Therapist, Practical Nurse, Esthetician, Dental Hygienist)
• Physician Assistant
• Registered Dietitian
• Registered Midwife
• Registered Nurse
• Registered Pharmacist
• Fitness professional (depending on specific training and certifications)
• Health Coach
• Herbalist
• Homeopath
• Health food store

If your modality isn’t listed, create an account and submit your credentials for review. We’ll let you know if we need any additional documentation.

Internet resellers

As described in our Internet resale policy, all internet resellers of health & wellness professional-only brands must have a licensed health practitioner on staff and provide their credentials for review.