Return policy

Return policy (excludes internet resellers)

With the exception of heat-sensitive and perishable items, products are eligible for return credit if requested within 30 days of the order date. Products must be unopened and unmarked. Emerson places a maximum $1,000 return limit on any order.

Products 90 days from their expiration date are proactively removed from our inventory and won’t be distributed.

To initiate a return, you can submit a request here, or call us at 800.654.4432 to receive a return authorization number. Customers are responsible for all return shipping fees.

Internet reseller return policy

Purchases made by internet resellers aren’t eligible for return.

Commitment to quality

Emerson Ecologics takes our commitment to quality very seriously. We go to great lengths to ensure that we only carry the highest-quality products. As an NSF International® registered and cGMP compliant company, we don’t resell returned items, so our customers can be confident that every product purchased from Emerson has been kept under the proper conditions at all times.