Last modified: July 19, 2024
Adverse Reactions & Consumer Complaints
If you or a patient have an adverse reaction or run into any product quality issues (e.g., unusual smell or texture, broken tablets, receipt of expired products, etc.), please discontinue the use of the product. Depending on the scenario, a refund or replacement for the product may be available.
Contact our support team to report a reaction or complaint and to learn if you qualify for a refund or replacement. Depending on the reaction or complaint, you may be required to return the product to us. Our customer support team will send a return label for a hassle-free return when necessary.
Note:
While there is no time limit for reporting adverse reactions, quality complaints must be submitted to us within 6 months of the original order date.
Before contacting us, please be sure to have the following information ready:
- Your order number
- Name of product(s)
- Lot number
- Expiration/manufacture date
- Details of the adverse event or quality complaint
Tip!
You can find the lot number and expiry/manufactured date on the product’s label or the bottom of the bottle.