Placing wholesale & patient orders

Before you order

Before you place your first wholesale order, you’ll need to:

✔   Register your account

✔   Upload your credentials for review. You can place one order within 7 days of registration while your credentials are under review.

✔   Browse the catalog and build your shopping cart.

 Your Emerson Ecologics account is getting an update!

You’ll soon notice a new look and feel when you log in to your account. But don’t worry — you’ll have all the same functionality you’re familiar with! As you navigate this help center, select the option that matches your current experience to view information relevant to you.

• Classic accounts
• Upgraded accounts

An example of an account with the classic experience.

An example of an account with the upgraded experience.

Submitting orders online

• Classic accounts
• Upgraded accounts

To place an order in a classic account:

1. Log into your account and add products to your cart from the catalog.
2. Select Cart in the top-right corner.
3. Then select Check out.
   
4. Add or select a shipping address:

• To select an existing address, click Select existing address. Then, select from the list of saved shipping addresses.
• To add a new address, click Add new adddress. Then, fill out the required fields in the address form and click Save new address.

4. Select a delivery option.

Note:

Free standard shipping is available on orders over $250. See our Shipping policy for rates and more information.

5. Click Select Payment to proceed. 
6. Add or select a payment method and billing address.
7. Click Review Order to proceed.
8. Review your order and apply any promo codes, if applicable. You can also opt to add a Purchase Order Number.
9. When finished, click Place Order.

Warning!

Due to the speed of fulfillment at our warehouses, it’s not possible to modify orders after they’ve been placed. The exception to this is when canceling backordered products.

To place an order in an upgraded account:

1. Log into your account and add products to your cart from the catalog.
2. Select Cart in the top-right corner.
3. Select Go to checkout.

3. Select a saved shipping address, or click Add new shipping address to provide a new shipping address.
   

Tip!

If you have a promo code, select Add promotion code to apply it to your order.

4. Click Continue to payment.
5. Confirm your billing address, delivery method, and select or add a payment method. Below your payment method, you can also opt to add a purchase order number.
   

   

   5. Select Place order.

Warning!

Due to the speed of fulfillment at our warehouses, it’s not possible to modify orders after they’ve been placed. The exception to this is when canceling backordered products.

Patient orders (drop shipping)

Orders can be delivered directly to your patients for an additional $4.45 fee per order (plus regular shipping cost). On the Shipping & Delivery step in the checkout, enter or select a patient ship-to address and select a delivery option. The total shipping fee is a combination of the drop-ship fee and shipping charges. Please note that stock levels may vary depending on where you’re drop shipping to.

Out-of-stock and backordered products

Products that are temporarily out of stock are labeled to indicate they won’t ship right away. See Out of stock products & vendor backorders for more information.

What to know before ordering out-of-stock products:

• Backordered and out of stock items ship when stock arrives at the warehouse, typically within 10-14 business days.
• Your card will be pre-authorized for the full order amount when you place your order. Final charges will not be applied until your products leave our warehouse. Additional shipping fees will not apply. Charges are applied to the original form of payment used to place the order.
• The shipping fee is divided between all items in the order.

Tips for your next order

Save time and money with these tips:

• Reorder products effortlessly: Visit the Reorder products page in your account to quickly reorder your go-to products.
• Browse special offers: Shop our monthly specials of top brands and save.
• Save on top brands: Buy in bulk — explore brand volume discounts and save.
• Shop products from our Emerson Quality Partners: Explore products from our many partners who share our commitment to quality.