Last modified: April 29, 2025
Securing your account with multi-factor authentication (MFA)
Overview
Protect sensitive information in your Emerson account by adding multi-factor authentication (MFA) in a few quick steps! You can get peace of mind knowing that your financial data and order history are protected by an added layer of security.
Tip!
This article explains how to set up multi-factor authentication (MFA) in your account. For help logging in once MFA is enabled, see Logging in with MFA.
When you set up multi-factor authentication, you’ll be asked to choose one of two security methods:
- Authenticator app: (recommended) Download an authentication app, such as Google Authenticator, Microsoft Authenticator, LastPass Authenticator, or Twilio Authy Authenticator, to receive login codes.
- SMS: We’ll send a text with an authentication code to the phone number associated with the account.
- Email: We’ll send an authentication code to the email address you use to access your Fullscript account.
Note:
Once multi-factor authentication (MFA) is set up, it stays on for your security. You can update your authentication method anytime, but MFA will remain active.
Enabling multi-factor authentication: Authenticator app option
You can enable multi-factor authentication and log in with one-time codes from an authenticator app, such as Google Authenticator, Microsoft Authenticator, LastPass Authenticator, or Twilio Authy Authenticator.
To enable multi-factor authentication using an authenticator app:
- Click your initials or avatar in the upper right-hand corner of the page.
- Click Account settings in the dropdown.
- In the navigation bar, click the Security tab.
- Under the Multi-factor authentication heading, click Set up.
- Select Use an authenticator app, then Next.
- Download or open the authenticator app on your mobile device.
- Click Next on the web app.
- Using the app on your mobile device, scan the QR code.
- Enter the one-time code from your authenticator app and click Next.
- Copy your backup code or take a screenshot of it and store it in a private folder on your device.
Reminder:
Store your backup code in a secure, accessible location in case you can’t receive a one-time code. If you lose your backup code and can’t get a one-time code, contact our customer support team for help recovering your account.
- Then, click Done.
Note:
To change your authentication method, disable multi-factor authentication in your account settings. Then follow the steps to set up the new authentication method.
Enabling multi-factor authentication: SMS option
You can enable multi-factor authentication and log in with one-time codes sent to your phone via SMS.
Tip!
If you’ve previously unsubscribed from SMS messages or you aren’t receiving SMS messages, please try texting fs” or “subscribe” to +1 (646) 846-7336 (in the United States) or +1 (343) 700-4381 (in Canada).
To enable multi-factor authentication using SMS:
- Click your initials or avatar in the upper right-hand corner of the page.
- Click Account settings in the dropdown.
- In the navigation bar, click the Security tab.
- Under the Multi-factor authentication heading, click Set up.
- Select Use text message and click Next.
- Enter your mobile number and select Send code to receive a one-time code.
- Enter the code sent to your mobile device and select Next.
- Copy your backup code or take a screenshot of it and store it in a private folder on your device.
Reminder:
Store your backup code in a secure, accessible location in case you can’t receive a one-time code. If you lose your backup code and can’t get a one-time code, contact our customer support team for help recovering your account.
- Then, click Done.
Note:
To change your authentication method, disable multi-factor authentication in your account settings. Then follow the steps to set up the new authentication method.
Enabling multi-factor authentication: Email option
You can enable multi-factor authentication and log in with one-time codes sent to your email inbox. To enable multi-factor authentication using your login email:
- Click your initials or avatar in the upper right-hand corner of the page.
- Click Account settings in the dropdown.
- In the navigation bar, click the Security tab.
- Under the Multi-factor authentication heading, click Set up.
- Click Use the email linked to your Fullscript account, then click Next.
- Check your email for the one time code we’ll send you.
Tip!
If you can find your one-time code, check your junk/spam folder!
- Type the one time code into the box, then click Confirm.
- Copy your backup code and click Done to complete the set up.