Return policy

Return policy (excludes internet resellers)

We’re happy to accept returns for unopened products ordered within the last 30 days. Products must be unopened and unmarked. Heat-sensitive items are eligible for return as long as they meet the requirements in this policy.

To initiate a return, you can contact our support team, or call us at 800.654.4432 to receive a return authorization number. Customers are responsible for all return shipping fees.

Start a return

Note:

Products purchased at a supplier volume discount rate are final sale and ineligible for return. Some exceptions may apply.

Internet reseller return policy

Purchases made by internet resellers aren’t eligible for return.

Return limit per order

There is no return limit per order.

Payment refunds

Refunds are applied to the payment method used to place the order within 1-3 business days of receiving your return, depending on your financial institution.

Commitment to quality

At Emerson Ecologics, we take our commitment to quality very seriously. We ensure that we only carry the highest-quality products. As an NSF International® registered and cGMP-compliant company, we never resell returned items, so you can be confident that every product purchased from Emerson has been stored under the proper conditions at all times.