Last modified: December 18, 2025
Order cancellations and modification requests
Overview
We process orders quickly, which means most orders can’t be changed or canceled once they’re submitted. Please review your cart and shipping details carefully before placing an order.
Changes and cancellations
Orders are sent to the warehouse immediately for picking and packing, so we’re unable to cancel or modify orders after they’re placed, including removing items or making product changes. The only exception is out-of-stock or backordered items, which can be canceled if they haven’t shipped yet.
Note:
If you receive a duplicate shipment, contact Customer Support to request a return or refund.
Adding additional items
Items can’t be added to an existing order.
If you place a second order within 24 hours using the same shipping address and shipping method, you can request a shipping credit equal to the additional shipping charge.
Shipping and order details
Order details can’t be updated after submission, including:
Billing or shipping addresses
Names or account information
Shipping methods
Prices or promo codes
If your shipping address is incorrect, contact us as soon as possible with the corrected information.