Last modified: December 24, 2024
Placing wholesale & patient orders
Before you order
Before you place your first wholesale order, you’ll need to:
✔ Upload your credentials for review. You can place one order within 7 days of registration while your credentials are under review.
✔ Browse the catalog and build your shopping cart.
Your Emerson Ecologics account is getting an update!
You’ll soon notice a new look and feel when you log in to your account. But don’t worry — you’ll have all the same functionality you’re familiar with! As you navigate this help center, select the option that matches your current experience to view information relevant to you.
An example of an account with the classic experience.
An example of an account with the upgraded experience.
Submitting orders online
While it is possible to submit orders by email, it may take up to 24 business day hours for such orders to be placed. To place an order immediately, please log into your account and order directly through the website. There’s no minimum amount required to place an order.
To place an order in a classic account:
- Log into your account and add products to your cart from the catalog.
- Select Cart in the top-right corner.
- Then select Check out.
- Add or select a shipping address:
- To select an existing address, click Select existing address. Then, select from the list of saved shipping addresses.
- To add a new address, click Add new adddress. Then, fill out the required fields in the address form and click Save new address.
- Select a delivery option.
Note:
Free standard shipping is available on orders over $250. See our Shipping policy for rates and more information.
- Click Select Payment to proceed.
- Add or select a payment method and billing address.
- Click Review Order to proceed.
- Review your order and apply any promo codes, if applicable. You can also opt to add a Purchase Order Number.
- When finished, click Place Order.
Warning!
Due to the speed of fulfillment at our warehouses, it’s not possible to modify orders after they’ve been placed. The exception to this is when canceling backordered products.
To place an order in an upgraded account:
- Log into your account and add products to your cart from the catalog.
- Select Cart in the top-right corner.
- Select Go to checkout.
- Select a saved shipping address, or click Add new shipping address to provide a new shipping address.
Tip!
If you have a promo code, select Add promotion code to apply it to your order.
- Click Continue to payment.
- Confirm your billing address, delivery method, and select or add a payment method. Below your payment method, you can also opt to add a purchase order number.
- Select Place order.
Warning!
Due to the speed of fulfillment at our warehouses, it’s not possible to modify orders after they’ve been placed. The exception to this is when canceling backordered products.
Patient orders (drop shipping)
Orders can be delivered directly to your patients for an additional $4.45 fee per order (plus regular shipping cost). On the Shipping & Delivery step in the checkout, enter or select a patient ship-to address and select a delivery option. The total shipping fee is a combination of the drop-ship fee and shipping charges. Please note that stock levels may vary depending on where you’re drop shipping to.
Tip!
Try virtual dispensing with Fullscript and reach more patients. Patients order practitioner-grade supplements to their doors while you track adherence and grow your practice.
Out-of-stock and backordered products
Products that are temporarily out of stock are labeled to indicate they won’t ship right away. See Out of stock products & vendor backorders for more information.
What to know before ordering out-of-stock products:
- Backordered and out of stock items ship when stock arrives at the warehouse, typically within 10-14 business days.
- Your card will be pre-authorized for the full order amount when you place your order. Final charges will not be applied until your products leave our warehouse. Additional shipping fees will not apply. Charges are applied to the original form of payment used to place the order.
- The shipping fee is divided between all items in the order.
Note:
If you’re unable to add an out-of-stock product to your cart, this indicates that the product is on an extended backorder and we haven’t been provided with a restock estimate from our suppliers.
Ordering from California
California’s Proposition 65 requires specific labeling on some products. As a result, certain catalog items have two versions: one for California and another for the rest of the US. When ordering to a California address, ensure the correct variant is selected before continuing to the checkout.
If the order is shipping to a location outside of California, ensure your cart contains the non-California version. Replace any California-only items with the appropriate variant before placing your order.
Note:
If your account has been upgraded, the checkout system will be able to automatically update your cart to the correct product variant.
Tips for your next order
Save time and money with these tips:
- Reorder products effortlessly: Visit the Reorder products page in your account to quickly reorder your go-to products.
- Browse special offers: Shop our monthly specials of top brands and save.
- Save on top brands: Buy in bulk — explore brand volume discounts and save.
- Shop products from our Emerson Quality Partners: Explore products from our many partners who share our commitment to quality.