Emerson Ecologics shipping policy

Shipping rates

Checkout displays available shipping options and rates based on the shipping address you enter. Some shipping options might not be available for certain addresses.

Same-day shipping cutoff times

Please refer to the delivery estimates and details in checkout for accurate delivery times and applicable rates.

Warehouses are selected based first on product availability and then on proximity. We can’t select or guarantee a specific warehouse for any given order.

• Orders placed before 3:00 p.m. EST on weekdays (except for orders with overnight shipping) ship the same day.
• Orders placed with overnight shipping must be submitted before 1:00 p.m. EST on a weekday to ship the same day.
• Orders requiring USPS shipping services, such as those to PO boxes, APO, DPO, or FPO addresses, need extra processing time.

Orders placed after the above cutoff times, on weekends, or on holidays will ship the next business day.

P.O. boxes

Only certain couriers are able to make deliveries to P.O. box addresses. As such, shipping options may be limited when placing an order to P.O. boxes:

P.O. boxes deliveries in AK, HI, and PR can only be serviced by USPS standard shipping.

P.O. boxes in all other states can choose between standard, priority, and next business day.

Heat-sensitive items

Products that need to be shipped in a cool environment require special shipping procedures due to their sensitivity. To ensure they arrive in good condition, we recommend ordering early in the week and selecting overnight delivery for heat-sensitive products.

You can identify heat-sensitive items by the thermometer icon ( ) on product display cards and pages.

Out-of-stock items

Items that are out of stock when you place your order can’t be shipped immediately. We’ll automatically ship out-of-stock items as soon as they’re back in stock, typically within 10–14 business days. Out-of-stock items are included in the pre-authorization when you place your order, but we won’t apply charges until they’re shipped successfully.

Drop-ship orders

We offer free shipping for patient orders of $250+ with delivery in 3 business days. Shipping carriers impose an additional cost of $6.10 on all drop shipments, including those that qualify for free shipping.

Large order holds

Large orders might be held temporarily to confirm they’re being distributed to a business. We fully support our suppliers’ resale policies and restrictions, so we may place certain large orders on hold to review the details and ensure compliance. This could result in a one-day processing delay.

International orders

As of February 1st, 2024, we no longer support international shipping and can only ship to addresses in the US and US Territories (Excluding the US Virgin Islands and Guam).

Price changes

All prices are subject to change without notice. We are not liable for errors or omissions. Please refer to the online catalog for current pricing.

Packing slips

Each Emerson Ecologics shipment includes a packing slip with key order details. This slip lists the products, quantities, and order number but doesn’t include pricing or patient information. It’s intended for reference only and doesn’t serve as an invoice.

Shelf-life guarantee

Emerson only sells items that’ll expire outside three months, though we target six months or more. If you receive an expired item or an item is determined to expire within three months, please reach out to support.