Classic and upgraded accounts

A new wholesale experience

In the Help Center, you’ll find sections with content tailored to different experiences. We’re providing information about the upgrade to the Emerson Ecologics wholesale experience while keeping details about the classic version available. The upgrade is being rolled out gradually to ensure a smooth transition for all users.

What to expect from an upgraded Emerson account

Upgraded Emerson accounts have all have all the same functionality you’re familiar with.

Here’s examples of the look of the Emerson Ecologics homepage in the Classic experience and the Upgraded experience – so you’ll know if your account has been upgraded.

• Classic accounts
• Upgraded accounts

An example of an account with the classic experience.

An example of an account with the upgraded experience.

The upgraded experience offers a familiar but modernized look and feel, while keeping all the features you love from Emerson. We’ve kept the same workflows to make the transition to the new design easy.

What you need to do to upgrade

You don’t need to take any action to upgrade your Emerson Ecologics account. The rollout is happening gradually, and when your account is upgraded, your existing information will be available in the new experience.

Integrating with Fullscript

With the upgraded experience, you can enable Fullscript without leaving your Emerson account. You can connect to an existing Fullscript account, or create a new Fullscript provider account from within the Emerson experience.

To begin integrating or creating your Fullscript account, click the Fullscript – Write plans button in the avatar menu of the upgraded Emerson experience.

What information will be carried over?

Most of the information on your existing Emerson account will be carried over during the upgrade. This information includes:

• Modality/Doctor Type
• Name
• Business Address
• Phone Number
• Certification Status (Approved/Pending/Rejected)
• Shipping Addresses
• Credit Card Tokens
• Items currently in their cart
• Resale tax exemption status

Additionally, historic order information will be carried over as well, including orders you’ve placed recently and their current order statuses.

There are a few things that we’re not able to carry over into your upgraded account. These include:

• Signed brand agreements. You’ll need to re-sign MAP policies before you can proceed with placing new orders.
• Multiple Modalities. Upon migration, we’ll assign you the highest-priority modality to your account to ensure that you have the highest access possible.
• Certification Files. Your certification status will be retained, as well as a placeholder of credentials you’ve uploaded previously.
• International (Non-US) Addresses. Only US addresses will be retained in your upgraded account.