Last modified: October 29, 2024
Adverse Reactions & Consumer Complaints
If you or a patient experience an adverse reaction or notice any product quality issues (e.g., unusual smell or texture, broken tablets, expired products, or a broken or damaged seal on the product), please stop using the product. Depending on the situation, a refund or replacement may be available.
Contact our support team to report the issue and find out if you qualify for a refund or replacement. In some cases, you may need to return the product. If so, our support team will provide a return label for an easy return.
Note:
While there is no time limit for reporting adverse reactions, quality complaints must be submitted to us within 6 months of the original order date.
Before contacting us, please be sure to have the following information ready:
- Your order number
- Name of product(s)
- Lot number
- Expiration/manufacture date
- Details of the adverse event or quality complaint
Tip!
You can find the lot number and expiry/manufactured date on the product’s label or the bottom of the bottle.