Last modified: December 20, 2024
Accepted payment methods
Accepted payment methods
We accept all major credit cards as payment for orders placed through Emerson Ecologics. This includes Visa (including Visa debit), Mastercard, American Express, Discover, & Diners.
We don’t currently accept Health Spending Accounts (HSA), Flexible Spending Accounts (FSA), or digital wallet options like Google or Apple Pay.
Your Emerson Ecologics account is getting an update!
You’ll soon notice a new look and feel when you log in to your account. But don’t worry — you’ll have all the same functionality you’re familiar with! As you navigate this help center, select the option that matches your current experience to view information relevant to you.
An example of an account with the classic experience.
An example of an account with the upgraded experience.
Adding new credit cards
In classic accounts, new payment methods can be added as you place orders online or from the Manage Credit Cards page in your account at any time.
Tip!
Visit the Manage Credit Cards page to remove payment methods from your account.
From an upgraded account, you can add new payment methods in checkout at any time. When you reach the Payment stage of checkout, select + Add new card to save a new payment method.
Adding a new payment method in checkout.
Tip!
Visit the Payment info page to remove payment methods from your account.
Default credit card
In a classic account, you can select a default payment method to use for express checkout transactions. To add or change your default card, go to the Manage Credit Cards page in your account.
In an upgraded account, you can select a default payment method to use for ordering. To add or change your default card, go to the Payment info page in your account.
Setting a default payment method under Payment info.
Payment processing
When you place an order, your card won’t be charged until it ships from the warehouse. Before shipping, you might see an authorization—a temporary hold on funds that will be charged when the order ships. Authorizations will fall off your statement in favor of the final charge.
Backordered products
If your order includes a backordered or out-of-stock product, you won’t be charged for it until it arrives at our warehouse, is packed, and shipped to you. Refunds aren’t issued for backorder cancellations because charges are not finalized for unshipped items.
HSA/FSA eligibility
We don’t accept HSAs (Health spending accounts) or FSAs (Flexible spending account) as payment options with Emerson Ecologics. If you prefer to use one of these payment options, we recommend placing direct-to-patient orders through a Fullscript account.