Emerson Ecologics shipping policy

Last modified: February 11, 2025

Shipping options and rates are based on the shipping address you provide. Please note that some shipping options may not be available in all locations...

Missing or damaged products & shipments

Last modified: February 4, 2025

Damage requiring a replacement or refund refers to broken bottles, product tampering, and other inconveniences that occur during transit and prevent c...

Placing orders

Last modified: January 22, 2025

Learn how to order from our catalog of 300+ professional-grade supplement brands.

Order cancellations and modification requests

Last modified: December 18, 2024

Overview Our goal is to pick and pack shipments as quickly as possible, which means we’re often unable to make changes to an order, including cancel...

Out of stock products & vendor back orders

Last modified: January 30, 2025

Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...

Shipping heat-sensitive products

Last modified: November 20, 2024

Overview Unless recommended by the supplier, heat-sensitive products aren’t shipped with a cold pack as they’re manufactured to withstand time in ...

Accepted payment methods

Last modified: January 24, 2025

Paying for your order We accept all major credit cards as payment for orders placed through Emerson Ecologics. This includes Visa (including Visa debi...

Viewing & downloading invoices

Last modified: January 30, 2025

Overview Invoices can be downloaded to your device or printed as a hard copy. In an effort to reduce waste, invoices aren’t included in shipment...