Placing wholesale & patient orders

Last modified: September 4, 2024

OrdersPlacing Orders

Learn how to order from our catalog of 300+ professional-grade supplement brands.

Emerson Ecologics shipping policy

Last modified: August 29, 2024

OrdersShipping & Delivery

Shipping options and rates are based on the shipping address you provide. Please note that some shipping options may not be available in all locations...

Shipping heat-sensitive products

Last modified: August 29, 2024

OrdersShipping & Delivery

Shipping heat-sensitive products Unless recommended by the supplier, heat-sensitive products aren’t shipped with a cold pack as they’re manufactur...

Missing or damaged products & shipments

Last modified: September 4, 2024

OrdersReturns & Replacements

Damaged products If products arrive damaged, please contact our Customer Support team and we’ll gladly assist. Please attach photos of incurred ...

Order cancellations and modification requests

Last modified: August 29, 2024

OrdersReturns & Replacements

Overview Our goal is to pick and pack shipments as quickly as possible, which means we’re often unable to make changes to an order, including cancel...

Tracking your orders

Last modified: September 4, 2024

OrdersShipping & Delivery

Overview As your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notification...

International orders

Last modified: June 4, 2024

OrdersShipping & Delivery

International shipping limitations As of February 1st, 2024, we no longer support international shipping and can only ship to addresses in the US and ...

Out of stock products & vendor back orders

Last modified: September 4, 2024

OrdersPlacing Orders

Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...