Placing wholesale & patient orders
Last modified: September 26, 2024
Learn how to order from our catalog of 300+ professional-grade supplement brands.
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shipping
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Emerson Ecologics shipping policy
Last modified: August 29, 2024
Shipping options and rates are based on the shipping address you provide. Please note that some shipping options may not be available in all locations...
Shipping heat-sensitive products
Last modified: August 29, 2024
Shipping heat-sensitive products Unless recommended by the supplier, heat-sensitive products aren’t shipped with a cold pack as they’re manufactur...
Managing addresses
Last modified: September 4, 2024
Overview There are two types of addresses to manage within your Emerson Ecologics account: Shipping and Business addresses. Shipping addresses can be ...
Updating your account information
Last modified: October 2, 2024
Overview To update your account information, go to the Account Info or Account Settings page. Here, you can view and edit your pro...
Searching for products in the Emerson catalog
Last modified: October 2, 2024
Overview: Searching for products Discover key ordering features including catalog filters and the quick order tool that you can use to find products y...
Missing or damaged products & shipments
Last modified: September 4, 2024
Damaged products If products arrive damaged, please contact our Customer Support team and we’ll gladly assist. Please attach photos of incurred ...
Order cancellations and modification requests
Last modified: August 29, 2024
Overview Our goal is to pick and pack shipments as quickly as possible, which means we’re often unable to make changes to an order, including cancel...
Tracking your orders
Last modified: September 4, 2024
Overview As your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notification...
International orders
Last modified: September 26, 2024
International shipping limitations As of February 1st, 2024, we no longer support international shipping and can only ship to addresses in the US and ...