Emerson Ecologics shipping policy

Last modified: November 20, 2024

OrdersShipping & Delivery

Shipping options and rates are based on the shipping address you provide. Please note that some shipping options may not be available in all locations...

Placing wholesale & patient orders

Last modified: November 20, 2024

OrdersPlacing Orders

Learn how to order from our catalog of 300+ professional-grade supplement brands.

Shipping heat-sensitive products

Last modified: November 20, 2024

OrdersShipping & Delivery

Overview Unless recommended by the supplier, heat-sensitive products aren’t shipped with a cold pack as they’re manufactured to withstand time in ...

Viewing & downloading invoices

Last modified: November 21, 2024

OrdersPayment & Invoices

Overview Invoices can be downloaded to your device or printed as a hard copy. In an effort to reduce waste, invoices aren’t included in shipment...

Searching for products in the Emerson catalog

Last modified: November 20, 2024

OrdersPlacing Orders

Overview Discover key ordering features including catalog filters and the quick order tool that you can use to find products you trust efficiently and...

Missing or damaged products & shipments

Last modified: November 20, 2024

OrdersReturns & Replacements

Damage requiring a replacement or refund refers to broken bottles, product tampering, and other inconveniences that occur during transit and prevent c...

Order cancellations and modification requests

Last modified: November 20, 2024

OrdersReturns & Replacements

Overview Our goal is to pick and pack shipments as quickly as possible, which means we’re often unable to make changes to an order, including cancel...

Out of stock products & vendor back orders

Last modified: November 21, 2024

OrdersPlacing Orders

Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...