Emerson Ecologics shipping policy
Last modified: January 5, 2026
Shipping options and rates are based on the shipping address you provide. Please note that some shipping options may not be available in all locations...
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shipping
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Managing addresses
Last modified: September 16, 2025
There are two types of addresses to manage within your Emerson Ecologics account: Business addresses and Patient addresses. Adding new shipping addres...
Eligible shipping addresses
Last modified: June 19, 2025
Where we can ship to Orders can be shipped to addresses in the lower 48 states, as well as: We can also ship to military and diplomatic addresses abro...
Order cancellations and modification requests
Last modified: December 18, 2025
Overview We process orders quickly, which means most orders can’t be changed or canceled once they’re submitted. Please review your cart and shipp...
Missing or damaged products & shipments
Last modified: December 17, 2025
Damage requiring a replacement or refund refers to broken bottles, product tampering, and other inconveniences that occur during transit and prevent c...
Placing orders
Last modified: January 5, 2026
Learn how to order from our catalog of 300+ professional-grade supplement brands.
Accepted payment methods
Last modified: December 17, 2025
Paying for your order We accept all major credit cards as payment for orders placed through Emerson Ecologics. This includes Visa (including Visa debi...
Backorders, out of stocks, and approximate restock dates
Last modified: December 16, 2025
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...
Shipping heat-sensitive products
Last modified: May 16, 2025
Overview Most heat-sensitive products are designed to withstand typical shipping conditions and don’t need cold packs. If a manufacturer indicates t...
Packing slips & order summaries
Last modified: May 26, 2025
Overview Invoices, also referred to as an Order summary, can be downloaded to your device or printed as a hard copy. In an effort to reduce waste, ord...