Return policy

Last modified: August 29, 2024

We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.

Missing or damaged products & shipments

Last modified: November 20, 2024

Damage requiring a replacement or refund refers to broken bottles, product tampering, and other inconveniences that occur during transit and prevent c...

Adverse Reactions & Consumer Complaints

Last modified: November 21, 2024

If you or a patient experience an adverse reaction or notice a product quality issue (e.g., unusual smell or texture, broken tablets, expired products...

Tracking your orders

Last modified: November 27, 2024

Overview As your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notification...

Accepting brand agreements (iMAP policies)

Last modified: November 20, 2024

Some brands require purchasers to agree and adhere to their internet Minimum Advertised Price (iMAP) policies (brand agreements) before purchasing pro...

Out of stock products & vendor back orders

Last modified: November 27, 2024

Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...

Searching for products in the Emerson catalog

Last modified: December 3, 2024

Overview Discover key ordering features including catalog filters and the quick order tool that you can use to find products you trust efficiently and...