Return policy
Last modified: August 7, 2025
We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.
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Missing or damaged products & shipments
Last modified: December 17, 2025
Damage requiring a replacement or refund refers to broken bottles, product tampering, and other inconveniences that occur during transit and prevent c...
Backorders, out of stocks, and approximate restock dates
Last modified: December 16, 2025
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...
Adverse Reactions & Consumer Complaints
Last modified: May 16, 2025
If you or a patient experience an adverse reaction or notice a product quality issue (e.g., unusual smell or texture, broken tablets, expired products...
Internet resale of Emerson Ecologics distributed products
Last modified: March 18, 2025
Emerson Ecologics respects and shares the belief of our professional brand partners that the guidance of a qualified healthcare practitioner is essent...
Tracking your orders
Last modified: May 16, 2025
Overview As your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notification...
Order cancellations and modification requests
Last modified: December 18, 2025
Overview We process orders quickly, which means most orders can’t be changed or canceled once they’re submitted. Please review your cart and shipp...
Brand volume discounts
Last modified: October 8, 2025
Brand volume discounts are extended by suppliers and apply automatically at checkout — no discount code is required!
Accepting brand agreements (iMAP policies)
Last modified: April 24, 2025
Some brands require purchasers to agree and adhere to their internet Minimum Advertised Price (iMAP) policies (brand agreements) before purchasing pro...