Managing your Fullscript communication preferences
Unsubscribing from Fullscript emails and push notifications
Communication preference settings for your account
Notification | Device | Purpose |
|---|---|---|
Refill reminders | iOS/Android | Refill reminders are sent if a refill hasn’t been purchased, and your supply looks to be running low. Use this etting to op in (or out) of receiving refill reminders. |
Plan reminders | iOS/Android | You’ll receive push notifications for new plans that haven’t been ordered within seven days to help kick-start your health journey. When a new plan is sent to you, we’ll send a reminder on the second and third days, plus a short survey on the seventh day if an order isn’t placed. Use the Plan reminder setting to opt in (or out) of receiving these push notifications. |
New plan received | iOS/Android | When your practitioner sends you a new plan, we’ll send you a push notification to let you know. Use this setting to opt in (or out) of receiving New plan notifications. |
SMS notifications | Desktop/Mobile | Opt-in (or out) of having treatment plans delivered directly to your mobile phone. SMS notifications may be sent if you’ve provided your phone number in your Contact details. |
Plan reminders | Desktop/Mobile | You’ll receive email reminders for new supplement plans that haven’t been ordered within seven days to help kick-start your plan. When a new plan is sent to you, we’ll send a reminder on the second and third days, plus a short survey on the seventh day if an order isn’t placed. Use the Plan reminders setting to opt in (or out) of receiving these reminders. |
Refill reminders | Desktop/Mobile | Refill reminders are sent if a refill hasn’t been purchased, and your supply looks to be running low. Use this setting to opt in (or out) of receiving refill reminders. |
Abandoned cart notifications | Desktop/Mobile | If you add products to your cart without placing an order, we’ll send you a reminder if you leave the checkout process without completing your order. If you intentionally left items in your cart for a future purchase, you can dismiss these emails or opt out of receiving them entirely. |
Transactional emails | Desktop/Mobile | Transactional emails include treatment plan activations and order-related communications such as order and shipment confirmation emails. These emails can’t be turned off, and we recommend against blocking, marking them as spam, or filtering these critical notifications from your inbox. You may also receive account update emails (such as “a recent change was made to your Fullscript account profile”), which are considered transactional and can’t be turned off. |
Wellness score / check-in reminders | Desktop/Mobile | Receive reminders to complete health check-ins, wellness prompts, or related assessments available in your account. |
Lab status and result updates | Desktop/Mobile | Receive updates related to lab order progress, uploaded results, or result availability. |
Connected health reminders | Desktop/Mobile | Receive reminders or updates related to connected health devices, wearables, or synced health data experiences. |
Available notification settings may vary depending on the features enabled in your account and the experiences supported by your practitioner.
Fullscript emails not being received
If you’re not receiving emails from Fullscript, checking your junk and spam folders first is always best. You might have to add Fullscript’s email addresses as contacts or mark them as safe senders for emails to be delivered successfully. You can expect to receive messages from us — including emails related to check-ins, lab updates, or connected health experiences depending on your account activity and enabled features — from the following email addresses:
- [email protected]: All transactional emails, along with prescriptions and refill reminders.
- [email protected]: Educational and wellness content.
Check the sections below for more information on how to mark Fullscript email addresses as safe senders with popular email services.
Gmail
To mark Fullscript as a safe sender in a Gmail account, a filter can be created to ensure messages from Fullscript addresses are never sent to the spam folder.
To create a filter in Gmail:
- In the search box at the top, click Show search options ( ).
- In the From field, type [email protected] and [email protected].
- In the bottom right, click Create filter.
- Check Never send it to Spam.
- Click Create filter.
These instructions and more can be found in the Gmail Help center.
Outlook
Fullscript addresses can be added to the safe mailing lists for an Outlook account.
To add Fullscript to Safe mailing lists in Outlook:
- Open your Safe Senders settings.
- Under Safe senders and domains, enter [email protected] and [email protected], and select Add.
- To add a mailing list to your safe senders, enter the mailing list under Safe mailing lists and select Add.
- Select Save.
These instructions and more can be found in Microsoft’s support pages.
Yahoo
Yahoo users can create a new filter, including a new rule, to ensure that Fullscript emails are correctly sorted in their inbox.
To create a filter in Yahoo:
- Click the Settings icon ( ), then select More Settings ( ).
- Click Filters.
- Click Add new filters.
- Enter the filter name, set the filter rules (including the sender emails), and choose or create a folder for the emails.
- Click Save at the bottom.
These instructions and more can be found in Yahoo!’s support pages.