Return policy

Last modified: May 30, 2024

We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.

Missing or damaged products & shipments

Last modified: June 26, 2024

Damaged products If products arrive damaged, please contact our Customer support team and we’ll gladly assist. Please attach photos of incurred ...

Adverse Reactions & Consumer Complaints

Last modified: May 30, 2024

If you or a patient have an adverse reaction or run into any product quality issues (e.g., unusual smell or texture, broken tablets, receipt of expire...

Home

Last modified: May 30, 2024

Tracking your orders

Last modified: June 26, 2024

Overview As your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notification...

Out of stock products & vendor back orders

Last modified: June 26, 2024

Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...

Searching for Products in the Emerson Catalog

Last modified: June 26, 2024

Overview: Searching for products This article goes over finding and discovering products in the catalog. Here, we’ll cover key ordering features...

Accepting brand agreements (iMAP policies)

Last modified: June 26, 2024

Overview: Brand agreements We’re committed to upholding the resale policies and practices of our brand partners. Some brands require purchasers ...

Emerson Ecologics shipping policy

Last modified: July 11, 2024

Shipping options and rates are based on the shipping address you provide. Please note that some shipping options may not be available in all locations...