Return policy

Last modified: August 29, 2024

OrdersReturns & Replacements

We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.

Missing or damaged products & shipments

Last modified: September 4, 2024

OrdersReturns & Replacements

Damaged products If products arrive damaged, please contact our Customer Support team and we’ll gladly assist. Please attach photos of incurred ...

Home

Last modified: July 29, 2024

Adverse Reactions & Consumer Complaints

Last modified: August 29, 2024

OrdersReturns & Replacements

If you or a patient experience an adverse reaction or notice any product quality issues (e.g., unusual smell or texture, broken tablets, expired produ...

Tracking your orders

Last modified: September 4, 2024

OrdersShipping & Delivery

Overview As your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notification...

Accepting brand agreements (iMAP policies)

Last modified: September 4, 2024

AccountsResale & Brand Agreements

Overview: Brand agreements We’re committed to upholding the resale policies and practices of our brand partners. Some brands require purchasers ...

Searching for products in the Emerson catalog

Last modified: September 4, 2024

OrdersPlacing Orders

Overview: Searching for products Discover key ordering features including catalog filters and the quick order tool that you can use to find products y...

Out of stock products & vendor back orders

Last modified: September 4, 2024

OrdersPlacing Orders

Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...