International shipping limitations
As of February 1st, 2024, we no longer support international shipping and can only ship to addresses in the US and US Territories (Puerto Rico, US Virgin Islands, Guam).
Tip! While Emerson Ecologics will solely support shipping within the US, practitioners in Canada can use Fullscript to ship orders within Canada.
Before you order
You are considered the importer of record for all international orders and must comply with the laws and regulations of the destination country. Before you place your order, please ensure that you are familiar with local laws and regulations, or check with local customs offices or tax authorities for information specific to your situation. Not knowing a country’s laws and regulations can result in your order incurring high import duties, delayed deliveries, or your order being returned to us. It's your responsibility to know what can and can't be shipped to the destination country.
Note: Drop shipping is unavailable for international shipments. International orders must be shipped to a location confirmed as a practitioner's office address.
Shipping fees & delivery estimates
Shipping options are displayed in checkout at the time you place your order. Most orders will be delivered within 1-5 business days, depending on the shipping option selected. Orders will ship with UPS, FedEx, or USPS, depending on your shipping method selection and location. Shipping rates are based on package weight and the shipping destination. A processing fee may also be charged by your designated carrier.
Delivery estimates for international orders reflect the estimated time when your package might reach you. However, these dates don't factor in the time your order may take at customs, so the estimate may not be perfect.
Our free shipping offer doesn't apply to orders shipping to US territories, and you are responsible for all shipping costs. Payment must be in US dollars.
Note: International orders may be charged additional fees, duties, and taxes. We neither collect these fees nor quote their actual costs. You are responsible for paying all fees, duties, and taxes to the responsible customs and taxing authorities. You agree to pay all fees, fines, and other costs charged to you or to us in connection with any non-compliance with laws and regulations in the destination country.
Import fees & customs for shipments to US Territories
We have no control over what happens with your customs clearance or designated carrier. Please also note that if your package is refused by customs, we'll only be able to issue a refund for products returned to us, less any shipping charges and any other charges we incur in connection with the return.
Returns, delays, and losses
Emerson isn't liable for delays, losses, or shipping charges. If your package is returned to us and you wish us to resend the exact package that was returned, we'll first collect the amount necessary to cover the costs to re-ship before sending a replacement. If customs won't return the package, Emerson isn't able to refund the cost of the products.