Auto refills are designed to make staying on track with your plan simple and stress-free. Managing your shipping and payment settings ensures your orders arrive as expected and are billed correctly, giving you peace of mind.
Here’s what you can update to keep your auto refill schedule running smoothly:
Shipping information & frequency
Shipping methods & rates
Free shipping is available for orders meeting the free shipping threshold in their region. Please view our Shipping policy for rates, delivery estimates, and shipping practices.
Shipping fees are applied to each individual auto refill created in your account. Products scheduled to ship together can be identified by a single order subtotal. Multiple auto refill orders with unique shipping dates and frequencies can be created, but each refill is subject to a shipping fee where applicable.
Auto refill orders containing shelf-stable products are shipped with our standard shipping option and are delivered in 4-7 business days from the order date.
To minimize the risk of heat damage and ensure timely delivery, shipments containing one or more heat-sensitive products default to our priority option (US-only), which includes an additional cost. These shipments typically arrive within 1-3 business days from the order date, allowing for reduced time in transit and avoiding prolonged exposure to potentially warm and damaging environments. You can modify your delivery method on the Auto refills page.
Under the recommendation of our suppliers, not all heat-sensitive items ship with an ice pack as these products are manufactured to withstand time in transit and short-term heat exposure. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products. Please refer to product labels for storage instructions.
Your shipping address
Your payment method
After updating your payment method for an auto-refill
If an auto-refill order didn’t process due to a payment or address issue, updating your payment method won’t automatically retry the order.
To place the order:
- Go to Auto-refills in your account.
- Find the auto-refill that didn’t process.
- Select Order now to manually place the order.
If you don’t see an Order now option, the auto-refill may still be scheduled for a future date. In that case, you can either:
- Wait for the next scheduled processing date, or
- Update the next order date to place it sooner.
If the order has already been processed or shipped, it can’t be reprocessed. You’ll need to place a new order instead.