When your Rupa Health provider account transitions to view-only, you’ll retain limited access to past activity but can no longer place new orders from the Rupa Health platform. This article covers what view-only mode includes, how long you’ll have full access if you don’t move your account, and what to do next.
Your practice will only be eligible to move once the lab companies, features and any EHR integrations you use on Rupa are available on Fullscript. When you move, all Rupa account data – order history, client list, favorites, custom panels, bundles, preferred phlebotomists, and text snippets – will be transferred seamlessly.
We’ll send you an email and add a notification to your Rupa account dashboard two weeks (14 days) before you become eligible to move to Fullscript. Once eligible, you’ll have 14 days to complete your move. Until then, continue ordering and managing labs on Rupa until it’s your time to move! Learn more.
Transition timeline and window
Your window to make the move will close 14 days after your practice’s account becomes eligible. After that period, your practice’s account will convert to ‘view-only’ and you’ll need to complete the move to Fullscript to order new labs. Don’t worry, you’ll still be able to access your Rupa account to view historical orders, access financial information, download results, and seamlessly transition all of this information to Fullscript when you’re ready. You’ll need to move to Fullscript to order any new lab tests.
What to expect in ‘view-only’ Rupa accounts
As part of your move to Fullscript, we’ll seamlessly transfer your account data so you can resume your testing workflows. If you choose to, you can continue to access your Rupa account to view historical orders, access financial information, and download results.
Here’s what you’ll see when logged into your Rupa account when it turns view-only:
View-only accounts can access historical data but can’t place new orders.
Patients with unpaid lab orders from Rupa should use their existing checkout links or log in to their Rupa patient portal to complete payment after your account becomes view-only.
What’s next?
Once your Rupa account becomes view-only, these guides can help you continue managing Labs on Fullscript.
- Move your Rupa account to Fullscript walks through how to migrate your solo or multi-practitioner account and continue accessing Labs on Fullscript.
- Getting started with labs on Fullscript after moving from Rupa covers how to order labs, set your practice preferences, support patients through testing, and manage lab results after your move.