You can modify auto refills at any time from the Auto refills page in your account. It’s important to note that changes won’t affect confirmed orders. Additionally, as we prioritize filling orders as quickly as possible, we can’t cancel or change an order once it’s placed.
When you set up auto-refill, you acknowledge and agree that your practitioner is authorized to automatically charge you for orders based on your selected delivery schedule, until you cancel. Read more about our Auto refill Terms and Conditions.
Consolidating your auto refills
Consolidating your auto refill orders into one shipment can help you establish a more efficient delivery schedule and qualify you for free shipping if the order meets your region’s threshold.
In some situations, you may want to reschedule auto refills while keeping the frequency currently set, so items on different schedules will ship together in the next shipment.
You can reschedule an auto refill to any date. It doesn’t have to align with another scheduled order.
Order now (place order immediately)
Skip an upcoming auto refill
Removing items from an auto refill
Canceling an auto refill
If you need to cancel an auto refill, it’s quick and easy. Just make sure to cancel at least 24 hours before your next scheduled shipment to avoid charges. You can cancel individual products or your entire refill schedule anytime.